In the past six to eight months, there's been a lot of discussion about customer relationship management (CRM) failures. The Gartner Group found that approximately 55 percent of all CRM projects ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

The top-ranked consultants who not only survive but are thriving in the current demanding business world work with desire and dedicate themselves to understanding the client, the business segments, ...

Very few firms are reporting successful customer relationship management (CRM) projects, though they see the need for systems to improve customer services and retain their existing clients, according ...

There are at least a dozen oft-quoted industry analyst reports that estimate the failure rate of CRM projects. The analysts’ methodologies and standards vary, so the resulting failure numbers are all ...

Nutshell reports that cloud innovations simplify CRM implementation, enabling quick setup and user adoption for businesses of all sizes.

Nutshell reports that transitioning from spreadsheets to CRM can be challenging due to data quality issues, longer timelines, and team adoption hurdles.

The revelations many companies are having about customer relationship management software are the kind Roger Siboni could do without. Siboni is chief executive of Epiphany, a CRM software company in ...

CRM consultant Douglas Turk, in a recent interview with Computerworld, explains the drivers behind the “verticalization” of CRM, the downsides and why so many CRM projects fail. Turk is an executive ...

This year is shaping up to be the one that most companies will understand the revenue possibilities that can emerge from CRM initiatives, according to a recent report from Gartner. "Predicts 2005: How ...

Zoho today announced it has expanded its portfolio of mobile applications to include its project management, customer relationship management, and document management solutions. The new Zoho Docs and ...