As a project manager, it’s your job to make sure that your client is happy and that his or her project is moving in the right direction. So it’s essential to make sure you have a strategy for ...

Note: The following article shares insights from the LMA Solo/Small Team SIG’s February roundtable, which focused on conducting client surveys and implementing a client feedback program.

Direct feedback from your client is the best way to understand what your client values and needs. And acting on that feedback is the clearest way to improve relationships and inform client development ...

Ask the right questions, track the information and link it to targeted activities. With the final article in this three-part series on client feedback, it's time to get tactical. Specifically, how can ...

CMO at Smith, Gambrell & Russell, LLP. She is passionate helping individuals develop their brand and implement marketing and BD strategy. Client engagement is critically important as companies find ...

Exclusive data and in-house analysis show that law firms should work smarter, not harder, to ensure their communication has greater impact on clients A deep dive into in-house expectations around law ...