Technology of all forms has experienced increasingly rapid acceleration, with operations-related tech among the most impactful. With evolution taking place at such dizzying speeds, leaders like Rahul ...

EEG Video, the leader in closed captioning technology, has announced the launch of its customer success program. The new department provides significant additional support, training, and educational ...

SAN MATEO, Calif.--(BUSINESS WIRE)--Model N, Inc. (NYSE: MODN), the leading provider of cloud revenue management solutions for the pharmaceutical, medical device, high tech, manufacturing and ...

SAN JOSE, Calif. & STIRLING, Scotland--(BUSINESS WIRE)--Netformx® (An Orchestra Group Company), a leader in automation tools for Cisco partner operations and incentive optimization for solution ...

ATLANTA, Dec. 16, 2014 /PRNewswire/-- Lancope, Inc., a leader in network visibility and security intelligence, has unveiled a newly enhanced, world-class customer success organization to help ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

The term 'customer success' is one that's increasingly bandied about by technology vendors, but it has many different meanings. For most SaaS vendors, the main focus is how successfully a customer is ...

The growth of Ford Racing’s Mustang GT4 customer program globally has been deemed a “remarkable success” according to its ...

Why is it that things always move towards becoming more complex? If you’re not careful, complexity leads to overwhelm, which leads to procrastination, and then we just turn our attention to what to ...

How do you sell a solution to a perceived problem? How do you convince an organizational leader that you have the product that they need to grow the business and make them a hero in the story? That’s ...