Ryan has been a magazine and newspaper editor for 21 years, with the last 15 covering a variety of bases for CDW’s family of tech magazines. As Editor in Chief, he works on developing editorial ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

PHILADELPHIA--(BUSINESS WIRE)--Phenom announces Customer Obsession Day, a first-of-its-kind event to showcase the latest innovations in customer service and support, including best practices and ...

The tech could also automate more customer service jobs formerly staffed by humans. “With Amazon Connect, in addition to evolving customer service, we’re also fundamentally reimagining how ...

Technology startup Netomi has secured $110 million in a Series C funding round. Accenture Ventures led the investment. Netomi ...

UJET, a leader in AI-powered contact center innovation, today released new industry research revealing that despite 100% of customer service agents interacting with AI daily, 93% are confident they ...

Forbes’ newest Best Customer Service list identifies the leaders in providing consumers the best experience and sense of loyalty. But what does that actually look like? To dig deeper, you talk to ...

ARGO, the leading provider of high-value technology and analytical-sciences software for the financial services and healthcare industries, has been named a finalist in the 2026 Banking Tech Awards USA ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. I've been fighting with my health insurance company a lot lately. The mundane billing disputes are ...

Verizon Touts Upgraded Customer Service Push: Will It Make a Difference? The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...