2024 年 6 月 4 日，微软推出了客户参与现代化之旅中的最新里程碑：Microsoft Dynamics 365 联络中心，这是 Microsoft Copilot 优先的联络中心解决方案，可为每个客户参与渠道提供生成式 AI。这种独立的联络中心即服务 （CCaaS） 解决方案使客户能够通过连接到首选的客户 ...

A deep understanding of the customer journey is the foundation of a great customer experience. Dynamics 365 provides a comprehensive view of customer interactions across various touchpoints, enabling ...

Microsoft is expanding its Dynamics 365 ERP/CRM portfolio with more apps in the human capital management (HCM) space. Microsoft introduced its first dedicated HCM application in April, called Dynamics ...

Dynamics 365 Contact Center elevates customer experience by offering seamless interactions through preferred channels (voice, SMS, web, email, and social media), integrated with CRM systems for ...

Since 2000, Moneris Solutions Corporation (‘Moneris’) has been offering businesses industry-leading payment solutions that make doing business easy, but a legacy ticketing system was hindering support ...

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its ...

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...

SAN FRANCISCO--(BUSINESS WIRE)--SightCall, a global leader of augmented reality (AR)-powered visual assistance, today announced its new product integration with Microsoft Dynamics 365, combining ...

VANCOUVER, BC, March 4, 2026 /CNW/ - Catapult today announced the launch of Slingshot for Sales and Slingshot for Customer Service, expanding its Slingshot offering into Dynamics 365 CE packaged ...

The launch builds on Catapult's earlier Slingshot packages for Dynamics 365 Business Central, including Finance and Distribution. With Slingshot for Sales and Slingshot for Customer Service, Catapult ...