Microsoft has shelved plans to release a 2.0 version of its customer relationship management software in March, saying it needs until the end of the year to finish the program. The delay, which the ...

Microsoft released the first version of its customer relationship management software on Tuesday. The world's largest software company is slightly behind schedule with the release of the product, its ...

Despite significant product advances in Customer Relationship Management (CRM) solutions, salespeople face many of the same engagement challenges they’ve had in the past. It’s still difficult to find ...

Microsoft has shelved plans to release a 2.0 version of its customer relationship management software in March, saying it needs until the end of the year to finish the program. The delay, which the ...

In a series of recent interviews, Microsoft executives repeatedly brought up CRM—the current Microsoft Dynamics CRM 3.0 release shipped late last year--as the next big apps opportunity. "CRM ...

If you’ve been waiting to see how Microsoft has improved its CRM application, the wait is over. About two years in the making, Microsoft Dynamics CRM 3.0 adds new marketing features, tighter ...