Microsoft Corp. plans to begin shipping Microsoft Dynamics CRM (customer relationship management) 3.0 on Tuesday, finally releasing to customers the first major update to the CRM software Microsoft ...

Microsoft says it's aiming for small businesses with its move into the customer relationship management software market. But industry watchers say the software giant will almost surely move upstream.

Microsoft will allow early access to CRM Live for no fee this year and will start charging for the hosted service in the first half of 2008 Microsoft continues to prepare for the third-quarter launch ...

Microsoft released details of the long-awaited update to its customer relationship management software on Tuesday, adding a slew of new tools and making the system available via the on-demand ...

Microsoft has shelved plans to release a 2.0 version of its customer relationship management software in March, saying it needs until the end of the year to finish the program. The delay, which the ...

If you’ve been waiting to see how Microsoft has improved its CRM application, the wait is over. About two years in the making, Microsoft Dynamics CRM 3.0 adds new marketing features, tighter ...

As a Microsoft partner that focuses on small and medium sized companies my firm has had little to offer our clients when they ask about CRM options other than to direct them elsewhere. Their flagship ...