TAMPA, FL--(Marketwire - December 04, 2012) - SunView Software Inc., one of the fastest-growing providers of IT service management (ITSM) software, today announced the Service Request Management ...

SAN MATEO, Calif.--(BUSINESS WIRE)--newScale ®, Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that Ford Motor Company, a global ...

A new approach to service request management is gaining ground in companies around the globe. Called Enterprise Request Management, or ERM, this framework is finding favor with organizations because ...

Telstra’s Enterprise & Government division has modified its IT service management (ITSM) systems to address looming performance logjams and speed service provisioning by 80 percent. Impetus for the ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. AI is at work, already. It’s tough to move two inches ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

IT departments look to service catalog technologies from vendors such as Digital Fuel, newScale, Oblicore and PMG to align IT functions with business demands in a down economy. IT departments faced ...

UAB Facilities now has separate service request systems for campus and hospital. The separate and coordinated systems will help ensure timely and efficient service for our diverse customer base. These ...

When a critical app suddenly crashes or a payment system stops working, the entire business feels the impact. Customers get frustrated, teams scramble, and every minute of downtime chips away at ...