Partnership combines cloud contact center innovation with advanced workforce engagement capabilities to help enterprises optimize staffing, improve service levels, and operate more efficiently. DENVER ...

Aspect Software, a leader in workforce management solutions, today announced a series of milestones that signal accelerating momentum across its business: the launch of Aspect Intelligence™, its new ...

Partnership combines cloud contact center innovation with advanced workforce engagement capabilities to help enterprises optimize staffing, improve service levels, and operate more efficiently. By ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, Inc., a leading provider of contact center workforce optimization software, today released an all new design of its Web 2.0-based Calabrio ONE® enterprise ...

SCOTTSDALE, Ariz., Feb. 27, 2018 (GLOBE NEWSWIRE) -- dvsAnalytics, a globally recognized leader in workforce optimization, today announced that Encore ™ version 6.0.6 is compatible with Mitel’s ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced it has raised $11.5 million in new funding.

and digital channels, creating smooth channel transitions.

The MarketWatch News Department was not involved in the creation of this content. AUSTIN, Texas, April 9, 2026 /PRNewswire/ -- Safeguard Global, a pioneer in global workforce enablement and creator of ...

The deployment involves advanced WFO capabilities, including enterprise workforce management, performance management, desktop and process analytics, and work allocation manager. Leveraging these ...

Partnership combines cloud contact center innovation with advanced workforce engagement capabilities to help enterprises optimize staffing, improve service levels, and operate more efficiently. DENVER ...

AUSTIN, Texas, April 9, 2026 /PRNewswire/ -- Safeguard Global, a pioneer in global workforce enablement and creator of the modern employer of record category, today announced the launch of Intelligent ...